PRIVACY POLICY

Introduction

Power Master Generators Pty Ltd (“Power Master Generators”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how personal information is collected, used, disclosed and managed in Australia.

About Power Master Generators

Power Master Generators offers generators, water pumps, batteries, pressure cleaners, lighting towers, fuel cells, load banks, and associated power distribution equipment.

This Privacy Statement applies to personal information from individuals in Australia and relates to information collected, processed, disclosed and stored (collectively “used”) by Power Master Generators.

What personal information do we collect?

As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies.

If you contact us through our website, by email, by social media or purchase items from our store, we will collect the following information in order to provide the contract to you and respond to any queries:

  • Name
  • Company name (if applicable)
  • Billing address
  • Delivery address
  • Telephone number
  • Email address
  • Payment details (processed securely by our payment providers)
  • Purchase history
  • Warranty registrations
  • Service and repair history
  • Website usage information
  • IP address and browser information

This is not an exhaustive list of information we may collect or store as it may depend on the service or product being offered. If you don’t provide us with this information, unfortunately we may not be able to provide you with the services you require.

Personal identification

We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership, sexual activity or sexual orientation.

What do we do with your information?

We will use the information we collect about you in a variety of ways. For example, we will use it to fulfil your orders, to analyse and improve how our business and websites work, and, where we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.

To fulfil our obligations to you or enable us to enter a contract:
We will collect your personal details, contact information and address so that we can process and fulfil your orders.

Where we have your consent:

We may send you promotional emails, newsletters and product updates where you have subscribed or otherwise consented. You may unsubscribe at any time by using the unsubscribe link or by contacting us.

Where we have a legal obligation to do so:

We are required to keep certain financial records for financial reporting and accounting purposes. Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual)

We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with Power Master Generators and improve how our website works.

We also keep a record of transactions and correspond so that we can bring claims or defend ourselves in the event of a legal claim or complaint.

How will your information be shared?

We will share the information we collect about you with our service providers to the extent necessary for the purposes outlined above. We may disclose your personal information if required to do so by law.

Sharing your information with other third parties:

Where Power Master Generators uses third-party service providers, we may disclose to them your personal information – but they will only use your information to the extent necessary to allow them to perform the services on our behalf.

Power Master Generators will share your information with the following categories of service providers:

  • Third parties providing payment gateways
  • Third parties who process payments or transactions on our behalf
  • Google AdWords: Google AdWords is an online advertising service developed by Google, where advertisers pay to display brief advertising copy, product listings, and video content within the Google ad network to web users. Google AdWords’ system is based partly on cookies and partly on keywords determined by advertisers. Google uses these characteristics to place advertising copy on pages where they think it might be relevant. Advertisers pay when users divert their browsing to click on the advertising copy. Partner websites receive a portion of the generated income.
  • Google Analytics: Google Analytics is a freemium web analytics service offered by Google that tracks and reports website traffic. Google launched the service in November 2005 after acquiring Urchin. Google Analytics is now the most widely used web analytics service on the Internet.
  • PHPList: Your email address only is stored in our email mailing list when you give us your express consent to send you our newsletter, product updates, and special emails.

Other circumstances in which we may share your information:

From time to time, we may need to disclose your information to law enforcement agencies or regulators. In addition, we may need to disclose your information if you violate our Terms. If our store is acquired or merged with another company, your information may be shared with the new owners so that we may continue to sell products to you.

We may disclose personal information to:

  • Payment processors
  • Freight and logistics providers
  • Warranty repair agents
  • IT hosting providers
  • Website developers
  • Marketing providers
  • Accountants and professional advisers
  • Government authorities where required by law.

Power Master Generators takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Statement.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Statement. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

Power Master Generators takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

When purchasing from Power Master Generators, card details are transmitted through a secure server. Credit card data is NOT stored nor hosted by Power Master Generators after processing.

Cookies

What do we use Cookies for?

‘Cookies’ are small text files that are stored by your browser (for example, Chrome or Safari) on your computer or mobile phone. We use cookies and similar technologies such as pixels to make our website easier to use and to better tailor our products to your interests and needs. They help our website recognise your device and remember information about your visit like your preferences, settings and how you use our website.

What Cookie types do we use?

Our Cookies are either first party or third party. Whether a Cookie is ‘first’ or ‘third’ party refers to the website or domain placing the Cookie. First Party Cookies are placed directly by us, while other parties we may do business with set Third Party Cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

Cookies are either:

  • Session Cookies – which allow websites to link your actions during a browser session. We may use these for a variety of purposes such as remembering what you clicked on, on the previous page visited. These session Cookies expire after a browser session so would not be stored longer term; or
  • Persistent Cookies – which are stored on your device in between browser sessions and allow your preferences or actions across a site (or in some cases across different websites) to be remembered. These Cookies do not expire once the browsing session closes and remain on your device until an expiration date set by the source of the Cookie.

What are the categories of the Cookies we use?

  • Essential Cookies: These Cookies are essential to make our website work correctly, they enable you to move around our website and use our features and make purchases. These Cookies are necessary for the provision of our services and if you do not want us to collect such information, you won’t be able to use our site or make purchases.
  • Performance Cookies: These Cookies help us understand how you interact with our website, by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us understand and improve the performance of our website.
  • Functionality Cookies: These Cookies allow our website to remember if you have previously visited our site or the choices you make (such as your user name, store cart) to provide a more personalised online experience.
    Targeting/Advertising Cookies: These Cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement.

How do you manage Cookies?

Most internet browsers are initially set up to automatically accept Cookies. You can change the settings to manage Cookies being sent to your device.

Data Retention

Power Master Generators will keep your contact information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer, this is usually at least for as long as you remain a customer, to be able to meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.

We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information

after you cease to use our services, for instance, if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
    legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information once this is no longer needed.

For further information on how long your information shall be retained by Power Master Generators, please get in touch with us by calling (07 5500 6027 or by email info@powermastergenerators.com.au

Your Privacy Rights

You have the right to request information about the personal information we hold about you and how we use it.

You may contact us to:

request access to the personal information we hold about you;
request that we correct any personal information that is inaccurate or incomplete;
withdraw your consent to receive marketing communications at any time;
ask questions about how we collect, use or protect your personal information; or
make a complaint if you believe we have not handled your personal information appropriately.

We will respond to privacy requests within a reasonable timeframe and will take reasonable steps to resolve any concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Disclaimer

We have made every attempt to ensure the accuracy and reliability of the information on this website. Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents; however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.

Overseas Disclosure of Personal Information

Some of our trusted service providers may store or process personal information outside Australia. Where this occurs, Power Master Generators takes reasonable steps to ensure your personal information is protected by selecting reputable service providers with appropriate privacy and security measures and limiting the information shared to that which is necessary to provide their services.

While we take reasonable steps to safeguard your personal information, the privacy laws of countries outside Australia may differ from those in Australia.

Contact us

If you have any questions or concerns regarding this Cookie Policy, please contact us at by sending an email to info@powermastergenerators.com.au

We reserve the right to modify this privacy policy and will post any changes on our site.